GoFundMe Phone Numbers and Emails

GoFundMe phones are not available. Try to contact them by leaving a review.

GoFundMe Emails:

nposupport@gofundme.com

General Info

Legal

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GoFundMe Contact Information

Corporate Office Address:

GoFundMe, Inc.

PO Box 1329 855 Jefferson Ave

Redwood City, California 94063

United States

Other Info (opening hours):

Hours:

Monday - Friday: 6 AM - 7 PM (PST)

Saturday - Sunday: 7 AM - 5 PM (PST)

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GoFundMe Rating Based on 209 Reviews

Rating details

1.8 more details

Product or Service Quality

Rating Details

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Privacy and Data Security

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Summary of GoFundMe Customer Service Calls

259 TOTAL
CALLS

00:35 AVG CALL
DURATION

3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call GoFundMe Customer Service?

Request for Information Question:

  • “A question about go fund me”
  • “Questions with an unauthorized go fund me”
  • “I need to talk to someone”

Account Question:

  • “Delete account”
  • “Account problem”
  • “Hold on account”

Product/ Service Question:

  • “I cant withdrawl funds”
  • “I cant withdraw funds”
  • “Withdraw Issues”

Payments and Charges Question:

  • “Charge my debit card”
  • “All my money from go fund was nt deposit into my SRP checking account”
  • “Unknown charge”

Shipping and Delivery Question:

  • “The trying to get the fund raising money out of the account so I can pay for a funeral And freston reason it says that my account is frozen”
  • “My daughter has not received all of her gofund me money”
  • “Have not got funds from daughter thst eere supposed to help with my mothers funeral on 12-5-18”

Staff Question:

  • “Customer service”
  • “Costumer Service account problems”

Cards Question:

  • “Someone is charging my card”

Refund Question:

  • “Refund”

Other Question:

  • “Trying to delete a comment”
  • “Problems getting money out”
  • “Stop it”

About

GoFundMe Terms of Service

If The Customer are a User located outside of the United States but not in Australia, The User are contracting with GoFundMe Ireland, Ltd., 70 Sir John Rogersons Quay, Dublin 2. For purposes of the following Terms of Service, GoFundMe, Website The Company Gofundmes and other similar terms, shall refer to the party with whom The User of Website are contracting. ARBITRATION, JURY TRIAL, AND CLASS ACTION WAIVER: EXCEPT AS OTHERWISE DESCRIBED IN THE DISPUTES SECTION BELOW, BY USING THE SERVICES, THE USER OF COMPANY SERVICES AGREE THAT DISPUTES BETWEEN GOFUNDME WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND THE CLIENT OF GOFUNDME WAIVE THE USERS RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION. www.gofundme.com reserve the right, at Companys sole discretion, to change or modify portions of these Terms of Service at any time. When Website do this, The Company will post the revised Terms of Service on this page and will indicate the date of such revision.

To read more: https://www.gofundme.com/terms

GoFundMe Privacy Policy

Except as provided below, this Privacy Policy describes and governs how www.gofundme.com collect, use, share and protect data collected from users of or visitors to the Platform. Before The Client use or submit any information through or in connection with the Services, please carefully review this Privacy Policy. By using any part of the Services, The User consent to the collection, use, and disclosure of The Users information as further outlined in this Privacy Policy. As further described below, when The User use or otherwise access the Services, The Company may collect information in multiple ways, including when The Customer provide information directly to www.gofundme.com and when Website passively collect information from The Clients browser or device. Website collect information from The User (including, but not limited to, The Users name, email address, and location) when The Client of Gofundme voluntarily provide such information, such as when The User of company services contact www.gofundme.com with inquiries, respond to one of Companys surveys, provide The Company with feedback, register for access to the Services, or use certain Services.

To read more: https://www.gofundme.com/privacy

Top GoFundMe Services

Donation, Customer Care, Crowdfunding Service

Top GoFundMe Products

Account, Profile

GoFundMe Pros and Cons

Pros: Its a good way of helping people, Great when it works, That friends and family could easily contribute, Easy to raise funds, Its supposed to help in many different problems

Cons: That i can not get ahold of anyone from customer service, Customer service lies and does not resolve issue, It doesnt help me to not be able to get the money we raised, Difficult to get customer help, Can not get the money people have donated

Summary

GoFundMe is a crowdfunding platform. It was founded by Brad Damphousse and Andrew Ballester in May 2010. The company headquarters is based in San Diego, California, United States. Users can create websites to describe the project, share video and images. People can make donations using credit and debit cards. Funding progress can be tracked on the marketplace online. All campaigns are mobile friendly. Users pay GoFundMe Platform and payment processing fees. It cooperates with PayPal to receive and deliver charity donations without any fee. The company provides no penalties for a missing goal. There is a free GoFundMe application for mobile devices with Android and Apple operating systems. Customer assistance is provided by email.

GoFundMe

GoFundMe is ranked 258 out of 2412 in Financial Services category

Area Served

USA, Australia

Payment Methods

MasterCard

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