How would you rate ElephantStock?

Top Positive Review

“Great product”

6/2/20

Im very happy with the product I received. Zero damage, love the color and will make a great centerpiece In my redecorating process.

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Top Critical Review

“Non Existent Customer Service”

Bo P.

5/26/20

I ordered a piece on May 11th and yet to see it being shipped out. I have emailed customer service twice and yet to get a response to get an update. Ive also called and all agents are busy, but never got a call back. At this point, Im just looking to cancel and get my money back to take elsewhere.

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Reviews (229)

Ordered what I hope to be a beautiful pic if it is ever received - was to ship in 11 days, 11 days has come and gone. Everything is a problem on their end except billing my credit card. The account activation to check on order status does not work. Heres their automated response Our team is currently working through a backlog of requests and its taking us longer than usual to catch up. Were truly sorry for the wait! No ETA. Chat to request ship status (automated responses) states their health is more important than my order during these times... it will be another 3 to 5 days. Well see. Again, they had no trouble billing my credit card. We know whats more important than health or customer service during these time - Money!

karenh1490

Good site with nice illustrated images and well written site. Like the way i write here and explain your thoughts in short.

I ordered a piece on May 11th and yet to see it being shipped out. I have emailed customer service twice and yet to get a response to get an update. Ive also called and all agents are busy, but never got a call back. At this point, Im just looking to cancel and get my money back to take elsewhere.

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"bop34"
Bo P.
1 review
5 helpful votes
“Non Existent Customer Service”
5/26/20

I ordered a piece on May 11th and yet to see it being shipped out. I have emailed customer service twice and yet to get a response to get an update. I've also called and all agents are busy, but...

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Very beautiful wall art! Adds inspiration to my living room. Good quality canvas. Shipping was longer than expected but due to covid-19 delays everywhere it wasnt anyones fault... I am just happy I can finally have my item. Thanks! I will be back.

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"christinad228"
Christina D.
1 review
1 helpful vote
“Happy customer!”
6/2/20

Very beautiful wall art! Adds inspiration to my living room. Good quality canvas. Shipping was longer than expected but due to covid-19 delays everywhere it wasn't anyone's fault... I am just happy...

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February 25th, 2021

Verified purchase

Absolutely LOVE this piece. Not only did you guys do an incredible job, your customer support was INCREDIBLE. Twice I emailed with questions, and twice I received responses within 24 hours. Amazing. Thank you!

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"seanb450"
Sean B.
1 review
0 helpful votes
“Love this company!”
2/25/21
Verified purchase

Absolutely LOVE this piece. Not only did you guys do an incredible job, your customer support was INCREDIBLE. Twice I emailed with questions, and twice I received responses within 24 hours....

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Wow, with the right image resolution (when you upload the image they tell you if the resolution is high enough) you can get a great print. The first image I uploaded and asked for a print, the resolution was high enough, but I failed to verify that the image was in focus. I notified them immediately once I realized the problem, and the kindly cancelled my order. I uploaded a corrected image and I just go it and its amazing. Highly recommended.

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"charlesh1491"
Charles H.
1 review
0 helpful votes
“Wow what a great product.”
2/28/21

Wow, with the right image resolution (when you upload the image they tell you if the resolution is high enough) you can get a great print. The first image I uploaded and asked for a print, the...

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The quality of the canvas went above and beyond our expectations. It truly brightened up the space as we intended and have received nothing but wonderful comments from all who have seen it! I would highly recommend Elephantstock Canvas to everyone!

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"susanar33"
Susana R.
1 review
0 helpful votes
“Awesome Canvas”
8/14/20

The quality of the canvas went above and beyond our expectations. It truly brightened up the space as we intended and have received nothing but wonderful comments from all who have seen it! I would...

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anitad173

February 25th, 2021

Verified purchase

Fabulous! Great price for quality & size.
Perfect for my glitter, (grout is glitter in the marble floor), Marie Antoinette powder room!
I share my 11/2 birthday with her & love her!

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"anitad173"
Anita D.
1 review
0 helpful votes
“Golden Girls, Me & Marie Antoinette”
2/25/21
Verified purchase

Fabulous! Great price for quality & size.
Perfect for my glitter, (grout is glitter in the marble floor), Marie Antoinette powder room!
I share my 11/2 birthday with her & love her!

data-browse-link=/photos/elephantstock.com data-browse-text=Browse all ElephantStock photos> ElephantStock

garis1

The quality of the picture was so bad. The printed picture is not clear and looks very blur. For the amount of money I have spent on it, I would like to have a clear and sharp picture. Customer service is pathetic.

kellyb926

February 25th, 2021

Verified purchase

The 5 piece canvas looks absolutely beautiful on my wall. It is beyond my expectations! I was afraid it would not look so nice it person, but it is perfect!

katherineh354

I ordered Love The Ocean Breeze 1 panel wall hanging. I received it today and it looked even better on my bedroom wall than what was pictured. I am so satisfied. Great quality work. No complaints. Looking for another empty wall so I can buy another.

"katherineh354"

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"katherineh354"
Katherine H.
1 review
0 helpful votes
“Beautiful print, great quality & affordable”
8/14/20

I ordered Love The Ocean Breeze 1 panel wall hanging. I received it today and it looked even better on my bedroom wall than what was pictured. I am so satisfied. Great quality work. No complaints....

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hailees6

Rapid service and excellent efficiency! I was really excited about the programmes I saw a few days ago. But Im facing a lot of issues now, otherwise Im absolutely pleased with their services.

billyb350

February 13th, 2021

Verified purchase

Arc work was beautifully made. Total time to receive was two weeks from date of order to date in the house. Will definitely be buying buying more artwork from this company in the future as I remodel my whole house.

"billyb350"

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"billyb350"
Billy B.
1 review
0 helpful votes
“Beautiful piece of artwork”
2/13/21
Verified purchase

Arc work was beautifully made. Total time to receive was two weeks from date of order to date in the house. Will definitely be buying buying more artwork from this company in the future as I...

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"billyb350"

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"billyb350"
Billy B.
1 review
0 helpful votes
“Beautiful piece of artwork”
2/13/21
Verified purchase

Arc work was beautifully made. Total time to receive was two weeks from date of order to date in the house. Will definitely be buying buying more artwork from this company in the future as I...

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data-browse-link=/photos/elephantstock.com data-browse-text=Browse all ElephantStock photos> ElephantStock

deeannt1

My husband saw 5 panel prints online and from there we researched several, but I kept coming back to Elephantstock, and Im so glad we did. I did 2 separate orders, 1 a hexagon custom print and the other a4 panel medium custom print. When I got them, we immediately knew we wanted to do the huge 5 panel for our living room wall! We live in our own picturesque area of the US, so we were going to try some custom shots of our local beaches. We emailed with the company back and forth because the pixel quality would not be what we wanted, and they want to us to be happy with the end result. We finally chose a scene from their website, which we are just as happy with. And now are excited to see the end result! If there are any bad reviews, its only because the writer did not reach out to the company for assistance because Ive had nothing but a great experience.

stacyb105

The picture is beautiful, however the picture did not line up on the 3 canvas. It was a nightmare trying to hang it. Either I had to line up the canvases and the picture frame(in the pic) was off or the canvases were off! This was for a professional office and it looks like we cant hang a picture correctly! I wont buy a 3 canvas again!

fredab7

On time delivery! Wall art doesnt look really as
Great as in the picture though. Was expecting more quality based from the price. Overall, its ok.

roberts4513

This was our third time taking a picture we took and turning it into a canvas for artwork in the house. The quality is always good and the turn around time is quick.

"roberts4513"

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"roberts4513"
Robert S.
1 review
0 helpful votes
“Easy, Great Quality”
2/28/21

"This was our third time taking a picture we took and turning it into a canvas for artwork in the house. The quality is always good and the turn around time is quick."

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stephanied460

Everything I ordered was received in a timely manner. The art is beautiful and I plan on ordering more in the future. I would recommend them to everyone.

Q&A (6)

Answer:

These words are the ones we will never get tired of! Thank you, Stephanie and DeeAnn!

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Answer:

We might have encountered some slip-ups, a few bumps on the road, I mean who doesnt. Right? But we are glad we are back on track and we pride in providing exceptional customer service! Thank you, Yvette, and Mark!

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Answer:

We truly do! Our customer satisfaction matters to us the most! Looking forward to doing business with you too soon!

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Answer:

Thank you, DeeAnn T, for your continued support in our artworks and service! We appreciate your kind words and your responses to this Community Q&A.

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Answer:

Thank you for reaching out. Customers are responsible to settle those Customs duties and taxes. It varies per country/region, according to your local regulations. We use FedEx mostly, you may refer to this link to FedEx India for further information: https://www.fedex.com/en-in/home.html Thank you.

Answer:

Were so sorry for the late response. This was a complete oversight. Were so sorry for the delay in our production and shipping time. This pandemic hurts us in various ways and we really apologize for any hassle weve caused. Upon checking, if we are not mistaken that your order is under the name of Yvette Hansen, it is delivered on the 28th of May. When the tracking number is released, our system automatically sends a shipping notification via email. Hope you love your artwork and please let me know if theres anything else we can help you with. It would be with our pleasure to do so. Stay safe!

By Geo T.

Typical questions asked:

About the business

Elephant Stock gives your passion expression!

Here at Elephant Stock, we specialize in curious design with unique style. With a wide variety of distinctive canvas print panels, wall art and more, we decorate your life from the inside out. Revolutionizing home decor offerings, we appeal to our customers through our high-quality items that personalize your spaces through creativity in design, whether work or home.

Company Representative

ronenc

ElephantStock C.

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Tell us about you

Find us at the office

Kajioka- Constanza street no. 39, 50889 Kuala Lumpur, Malaysia

Give us a ring

Deunte Staunton
+59 850 269 756
Mon - Fri, 10:00-14:00

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